Month: February 2019

Customer Relationship Management And Crm Kpi

Customer relationship management or CRM refers to all of the processes that an organization makes use of to organize and track its contacts or relationships with prospective and current customers. Hence, CRM covers quite a wide array of activities, departments, and processes, from front desk or first line interactions to analytical and behind the scene procedures. These varied practices are sometimes tracked and monitored using so-called key performance indicators or KPI practices are sometimes tracked and monitored using so-called key performance indicators or KPIs. There will be a good variety of CRM KPI to consider, associated with the different aspects of the entire customer relationship management paradigm.

CRM can be more or less divided into four separate but interrelated aspects: front office operations, back office operations, business relationships, and analysis. Front office operations would refer to that part of the system involving dealing with customers directly, whether face to face or through the phone or the Internet. Back office operations, on the other hand, vary from business to business, and involve those processes necessary to provide the appropriate products or services to the customers. Business relationships, the next aspect of customer relationship management, involve, as the term implies, forming working relationships with other companies and organizations as opposed to clients or customers. That is, these would be the firms that a business finds itself working with, as a manufacturer would work with a distributor, and so on.

Key performance indicators refer to particular measurable quantities or metrics that serve as either the most relevant or most important signs of progress or performance in particular aspects. In practice, they are usually not chosen by themselves or out of nowhere. Instead, they form an integral part of a measurable, objective goal. For instance, such a goal may be Increase gross sales by 10% from 2008 to end of year 2009. The KPI in this case would be gross sales. Of course, this specific example would not be applicable or appropriate to all organizations. Other possible KPI’s could be net profit, customer satisfaction rate, return client percentage, employee turnover, and so on and so forth.

In customer relationship management, some performance metrics may be identified in general. Front office operations, for example, would want to process customers not only quickly, but also thoroughly. That is, not only average handling time or maximum customer capacity is important, but also customer satisfaction ratio and percent of cases fully resolved. For the back office and analysis aspects, on the other hand, other KPIs would be more relevant to consider, mostly relating to the speed and efficiency of information storage, processing, and analysis.

But, of course, CRM KPI would be useless without a solid strategic plan backing them up. It would not help much to measure an assortment of quantities if they are not integrated and considered as painting a whole picture of organizational performance. However, if they are used with the proper context and mindset, metrics and key performance indicators will be able to provide invaluable insight into often mis-estimated overall performance.

Six Reasons Why People Cheat In Relationships.

When an affair is discovered by an innocent spouse it is very common for that person to exclaim that it “came completely out of the blue”. This may or may not be the case however as there are usually signs that point to the fact that a partner may be cheating even though these signs may be quite subtle. Throughout life, opportunities for an affair often present themselves – in most cases these opportunities will be resisted. Affairs that do happen are normally as the result of problems in a relationship that are not being resolved.

Here are the six most common reasons for a person indulging in an extramarital affair outside marriage:

1. Protest
There are many people who consider that they are within their rights to have an affair particularly if there is no intimacy at home because they and their spouse are continually arguing over matters. These people will often seek understanding and peace in the arms of another person as compensation for the problems they are facing in their marriage.

2. Insecurity
There may be many reasons for this. For example:

A man may very well feel disenfranchised when his pregnant wife focuses entirely on the impending birth of their child and excludes him from any form of intimacy.
Many women get wrapped up in their children’s lives and tend to neglect the intimate side of a spousal relationship.
A man will often concentrate on his job and ignore his wife and family. She may then seek the attention of someone else to provide her with the companionship that is missing in her marital relationship.
Either party may begin to feel vulnerable about their age and their sexual attractiveness with advancing years.

3. Sex & Love
When one of the spouses has waning or no interest in a sexual relationship with their spouse but the partner’s sexual feelings are still intense an extramarital affair is often thought to be the answer to sexual satisfaction.

A person may still need the same sort of love that they first had at the beginning of their relationship. This is of course unrealistic because the total sexual and emotional “in love” feeling that both partners had for each other is a short lived thing – many people don’t appreciate this and crave for what was in the early stages of their relationship. When that rush of sexually charged love goes, a person may think that something is wrong with their marriage and look for fulfillment elsewhere.

In many of these situations a straying husband/wife will convince themselves that they have only indulged in an illicit relationship because of what is often called the “fun” that is lacking in their marital relationship.

4. The One Night Stand
More often than not this type of affair goes nowhere as it has no real significance to the unfaithful spouse as it is often doesn’t involve romance or love. After the first of such affairs a person may become hooked on this kind of indulgence and it may therefore become the catalyst for many more one night stands. Such affairs, should an innocent spouse find out about them will have a devastating effect on them nonetheless.

5. Growing Apart
With the passing of time, couples interests and opinions on various matters often go in different directions. Sometimes these differences mean that there is no longer any common ground the result of which may be that couples are not in a position to give each other what they need.

6. Breakdown of a Relationship
When there are irreconcilable differences in a marital relationship it is not uncommon for spouses to seek out someone who is more compatible to ensure that they have companionship when their marriage is dissolved.

Here are a couple of very common reasons why some individuals are “affair prone”, and continue to have extramarital affairs throughout a committed relationship, although they by and large have no intention of breaking it up:

Excitement
The quality of love and intimacy in marriage naturally changes over the years. However there are those people who, although they recognize this, still yearn for the time when such love and intimacy was exciting and explosive. They still love their partner and don’t want their marriage to fail. To satisfy their craving they find excitement in the arms of others, usually in clandestine one night stands.

Fear of Intimacy
Strange as it may seem, there are those who find difficulty in handling full intimacy in a married relationship. Often an involvement outside marriage provides the means of creating a certain amount of distance and privacy. What we have in this situation is basically two part time relationships, neither of which places the guilty spouse in a situation where they are required to have full intimacy in their marriage or in the illicit relationship. This kind of arrangement tends to satisfy the requirement for a degree of detachment from their marital relationship.

Gay sex- experimental, in sex movies or part of a relationship

Quite a few appreciate gals for their figure, a few for their delicate skin and lips and several for their sensuality. And no, not necessarily just fellas are able to get pleasure from all of these wonderful attributes, some other gals do also. This is why gay sex between two ladies is not very rare or innovative. Despite the fact that lesbians have always been around in history, their particular memories are not generally told. For years and years, this particular sexual orientation was a shameful one though homosexual guys were never something abnormal. The relationship amongst girls was allowed to be only a polite one, a innocent one. They were forced to retain their inner thoughts and desires a secret mainly because gay sex seemed to be very frowned upon.

Nowadays, romantic relationships amongst gals really are a quite normal aspect in certain parts around the globe, and in others a controversial issue. The declines distinct sexual orientations, men like it in adult movies and ladies prefer to sometimes have fun with the thought by crossing a number of limitations with their lady friend or experimenting gay sex. However popular it might be, real lesbians will often have difficulty with these particular elements. They generally do not like other gents to see as well as be aware of them, they have an inclination to maintain their personal life and sexual practice private, plus they don’t especially like to comment or reveal their particular point of view with regards to gay sex.

The most typical trouble a lady could have regarding this problem is telling her father and mother about her sexual orientation. This is usually a especially difficult action to take, because doing so represents one choosing her very own course in life, opting to be different. Although there are a few parents that may easily acknowledge their childs sexual orientation, the majority of them have a difficult experience in doing so. Many gay teenagers are thrown out of their households by religious mothers and fathers, disinherited or excluded from their family. This is why lots of people elect to dismiss their sexual orientation and live the life of a heterosexual. Gay sex might still be in their world regardless of whether it is only by means of adult movies, but human relationships are unthinkable.

It is a well-known simple fact that girls want to have fun regardless of whether in the form of an harmless make out, a touch or even in a form of a not-so-innocent gay sex. Even so they might decide to try things out it, they generally end up loving it though they have a tendency to feel shame after.. Gay sex is something that has generally been around and probably continually will, in the form of experiments or sex movies or like a regular element of a strange relationship.

The Dance of Intimacy 5 Key Steps for a Closer Relationship

A loving connection is the bedrock of a committed relationship-all couples are trying to find ways to remain emotionally close to one another as they navigate the complexities of life. When people feel deeply connected to their partners, they often describe feeling “complete,” “whole” or fully “understood” by their partners. This is one of the remarkable gifts that only intimacy can bring.

Jane, a fifty-three-year-old flight attendant, describes the emotional connection she shares with her husband:

“It’s like we’re dancing to our favorite song. You know how a song you love makes you feel really alive? When things are going well, our steps are in tune and I can almost anticipate my husband’s next move and he can anticipate mine. This lifts me up in ways I can’t fully explain.”

Dancing is the perfect metaphor to describe intimacy. It involves being in sync with each other, attuned to the needs and emotional rhythms of your partner.

Let’s look at ways to nurture intimacy.

5 key ingredients to keep your relationship dance in top form and you and your partner in step:

1. Effectively communicating your needs-letting your partner know what works and doesn’t, what is helpful and unhelpful.

Healthy communication needs to exist alongside healthy and realistic expectations about your partner. If you expect your partner to meet all your needs, or to intuit your needs without direct communication, you are setting the stage for frustration. Focus on communicating what you need, rather than attacking your partner when s/he fails to meet your needs.

2. The ability to compromise and accept the differences that exist between you and your partner.

No matter how attuned you and your partner are to each other’s needs and desires, the fact that you are separate beings will be felt in your relationship (e.g., you might have different ways of handling stress or you may express your needs differently). When you and your partner accept the inherent differences that will always exist between two people, you create a relationship atmosphere that allows each other’s essence and uniqueness to unfold.

3. The ability to forgive your partner.

Forgiveness plays an important role in your marriage or relationship. Even with the best intentions, partners end up hurting each other. This is heightened when you bring the most vulnerable and raw parts of yourself into the relationship-intimacy requires this level of emotional exposure. Without the ability to forgive your partner for his/her blunders and relationship missteps, resentments build. There is no greater obstacle to intimacy than pent-up grievances. When forgiveness is part of your relationship terrain, space is created for the missteps that are inevitable. This gives you the freedom to be yourself-an imperfect human who is trying his/her best to be a loving partner.

4. Affirming each other’s strengths and vulnerabilities.

When your and your partner affirm each other, your uniqueness is recognized and appreciated. Marriages and relationships that include affirmations are more robust. Consider for a moment how you feel when your partner acknowledges your victories as well as when s/he is compassionate and supportive when you feel insecure. Couples often report greater levels of intimacy when meaningful affirmations are a regular part of their relationship.

5. Be a consistent and reliable presence for your partner.

Trust is the foundation of intimacy and if you want to build a stronger connection with your partner, you need to follow through on your word. Don’t make promises you can’t keep. Obviously we all mess up now and then, but repeatedly failing to be a responsible partner will only erode the foundation of intimacy. When you do what you said you were going to do, and you respond to your partner in a consistent way, the dance of intimacy is likely to proceed smoothly.

Remember, even the best dancers (like the best relationships) fall out of step with each other, and if you’re like most people, your relationship dance will stumble from time to time. Disagreements, misunderstandings and life’s stresses may drive wedges between you and your partner, temporarily weakening your connection.

All marriages and relationships involve cycles of closeness and distance, intimacy and loneliness. You will only set yourself up for disappointment if you assume that you should always feel intensely connected with your partner. Even “soul-mates” clumsily step on each other’s feet.

When your relationship dance falls out of step (which it will), try to remember the following:

~It is perfectly normal that you and your partner bounce between connection and disconnection.

~As long as you both give your relationship the attention it deserves, these missteps will be temporary.

~During moments of disconnection, give each other the time needed to regain your emotional footing.

~When you’re both ready, work toward understanding why these missteps occurred.

Problems can arise when you allow the natural disconnections that occur in your marriage or relationship to linger indefinitely. Don’t use the frequency of these normal relationship tangles as a diagnostic tool for your relationship, but instead use the fact that you and your partner are committed to working on repairing these natural missteps as a sign of a strong union. So whether you have two left feet or are a skilled dancer, learn to appreciate and enjoy the dance of intimacy as it unfolds in your relationship.

To discover other ways to create a deeper, more intimate relationship visit http://StrengthenYourRelationship.com/ and sign up for Dr. Nicastro’s free Relationship Toolbox Newsletter.

As a bonus, you will receive the popular free reports: “The four mindsets that can topple your relationship” and “Relationship self-defense: Control the way you argue-before your arguments control you.”

Richard Nicastro, Ph.D. is a psychologist and relationship coach who is passionate about helping couples protect the sanctuary of their relationship. Rich and his wife founded LifeTalk Coaching, an internet-based coaching business that helps couples strengthen their relationships.

Is Your Relationship Heading For A Breakup – Six Breakup Signs

There are almost always warning signs before calamity strikes. It’s certainly a cliche to hear people say: if only we had heeded the warning signs. This is true of bridge collapses, storms, political events, and of relationship break ups.

A word of warning. If you’re a paranoid person, don’t read this article. Note that the points made here address changes in behavior that were not normal for your partner in the past. Likewise, the more signs that apply to your relationship the more likely it’s in trouble.

1.) Is the love and affection that you give her a one way street. When you try to relate to her more, does her contact with you drop off? If this situation describes the two of you, it is a signal that your relationship has some deep rooted problems.

2.) Has she changed in her expression of affection for you? Does she back away when you try to kiss? This type of shift in behavior is a serious indication that something is very wrong.

Perhaps she doesn’t avoid your kisses but there is no emotion or passion in it. It’s not boredom that you’re trying to detect but an aversion to expressions of affection.

3.) Are you quarreling over the smallest of things? The odd dispute once in a while is normal. But chronic fighting is a bad sign.

Constant fighting and bickering over trivial things means there is a more serious problem that you as a couple don’t want to face. Is fear of a separation keeping you together? Or is it a different matter that’s got to be addressed immediately?

4.) Have you been downgraded to chopped liver status? What this means is that anything no matter how small is more important than you. For example, her social calendar is always too busy to accommodate you.

This can be an extremely trying and difficult situation to be trapped in. For all intents and purposes she has kicked you out of her life. Although you may not have broken up, you might as well be.

5.) Is your girlfriend starting to be very secretive lately? Not saying where she’s been or quickly ending her phone conversations when you enter the room? Behavior like this is odd and you have to ask yourself why?

6.) Does your partner appear distant, distracted, somewhere else? She will make apathetic remarks and won’t contribute much if anything to your communication. There are many reasons for this behavior but when taken in addition to other break up signs, it is significant.

Remember that these tips only apply to recent behavior changes in your partner. Any behavior that’s part of her normal personality make up doesn’t count. Also try to rule out other problems or stresses in her life that may be causing her behavior to change.